Privacy Policy

We collect information in several ways: (a) directly from you when you submit forms, create an account, contact us, or use our platform; (b) automatically through cookies and similar tracking technologies; (c) from third-party integrations like cloud providers and network monitoring tools you authorize us to access; and (d) from analytics services that track how you interact with our website and platform. Information includes your name, email, company details, payment information, account credentials, network topology data, bandwidth metrics, and usage logs.

NetCostPulse uses your information to: (a) provide, maintain, and improve our services; (b) process transactions and send related communications; (c) authenticate and secure your account; (d) analyze network costs and generate cost optimization recommendations; (e) comply with legal obligations; (f) communicate about service updates, changes, and support requests; (g) detect and prevent fraud or misuse; (h) conduct research and analytics to improve our platform; and (i) personalize your experience. We rely on your explicit consent for marketing communications and analytics beyond essential platform operations.

We do not sell your personal data. We may share information with: (a) service providers and contractors who perform services on our behalf under confidentiality obligations; (b) cloud infrastructure providers that host our platform; (c) payment processors for transaction handling; (d) law enforcement and government agencies when legally required; (e) your organization's authorized administrators if you are a team member; and (f) other parties with your explicit consent. Any third-party processors are bound by data protection agreements that limit their use of your data to providing services.

We retain personal data as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is retained for the duration of your subscription plus 30 days following termination. Network topology and bandwidth data are retained for a minimum of 12 months to support historical analysis and trending. Backup copies may be retained for an additional period for disaster recovery purposes. You may request deletion of your account and associated data, subject to legal retention requirements and our ability to comply with such requests.

We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest, role-based access controls, multi-factor authentication, regular security audits, and intrusion detection systems. We comply with SOC 2 Type II standards and conduct regular penetration testing. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account.

Depending on your location (especially under GDPR, CCPA, and similar regulations), you have certain rights regarding your data: (a) the right to access your personal information; (b) the right to correct inaccurate data; (c) the right to request deletion ("right to be forgotten"); (d) the right to restrict processing; (e) the right to data portability; (f) the right to object to processing; and (g) the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the information below. We will respond within 30 days or as required by applicable law.

For privacy inquiries, data requests, or to exercise your rights, contact us at: NetCostPulse, 123 Market St, San Francisco, CA 94105. Phone: +1-415-555-0198. Email: [email protected]